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How to Ensure Your Business Is ADA Compliant

August 28, 2023

How to Ensure Your Business Is ADA Compliant

Providing equal access to all individuals, regardless of their physical abilities, is not only morally right but also legally required. The Americans with Disabilities Act (ADA) addresses the rights of disabled individuals and mandates businesses to eliminate discriminatory barriers. It is crucial for every business owner to be aware of ADA regulations and take necessary steps to ensure compliance. In this blog post, we will discuss key indicators to determine whether your business is ADA compliant, helping you avoid legal troubles and provide a more inclusive experience.

1. Understanding the ADA:

Before diving into compliance requirements, it is essential to have a basic understanding of the ADA itself. The ADA prohibits discrimination based on disability in various areas, including employment, public accommodations, transportation, and more. Title III of the ADA focuses on public accommodations, such as restaurants, hotels, and retail stores. Familiarize yourself with the ADA’s requirements specific to your business type to ensure compliance.

2. Accessibility of Buildings and Facilities:

The physical accessibility of your business premises plays a significant role in determining ADA compliance. You can start by conducting an accessibility audit to identify potential barriers and address them promptly. Consider aspects such as parking spaces, walkways, entrances, ramps, doorways, counters, and restrooms. Install ramps where necessary, widen doorways to accommodate wheelchairs, provide designated accessible parking spaces, and ensure restrooms are equipped with grab bars and accessible sinks.

3. Service Animals:

Under the ADA, businesses are required to permit individuals with disabilities to bring their service animals into public areas, unless there is a legitimate safety concern. Service animals are specially trained to perform tasks that assist individuals with disabilities. It is crucial to understand the difference between service animals and emotional support animals, as only service animals are protected under the ADA. Educate your staff about service animal rights and ensure they support individuals with disabilities and their service animals without discrimination.

4. Auxiliary Aids and Services:

To provide effective communication for individuals with sensory disabilities, including hearing or vision impairment, businesses must offer auxiliary aids and services. These can include assistance devices like hearing aids, sign language interpreters, captioned televisions, and accessible electronic formats for printed materials. Make sure your business has processes in place to provide suitable aids and services upon request, ensuring that your communication accommodates everyone.

5. Website Accessibility:

In today’s digital age, ensuring your business’s online presence is as accessible as its physical location is equally important. Website accessibility ensures that individuals with disabilities can navigate your website and access the information and services available. This includes features like alt text for images, descriptive headings, proper color contrast, transcripts for videos, and keyboard compatibility. Conduct a website audit to identify areas for improvement and consult with a web developer experienced in ADA compliance to make necessary updates.

6. Staff Training and Accessibility Policies:

ADA compliance extends beyond physical modifications and digital accessibility. Properly training your staff on disability awareness, etiquette, and assisting individuals with disabilities is vital. Provide training sessions to educate your employees on ADA requirements, the rights of individuals with disabilities, and ways to ensure an inclusive environment. Implement accessibility policies, procedures, and protocols that outline the steps your business will take to accommodate and serve individuals with disabilities seamlessly.


Knowing your business is ADA compliant is crucial for serving individuals with disabilities and avoiding legal consequences. By understanding the ADA, conducting accessibility audits, and making necessary modifications, you can ensure your premises and services are accessible to all. Additionally, investing in website accessibility, training your staff, and implementing accessibility policies further demonstrates your commitment to inclusivity. By proactively addressing compliance requirements, you not only fulfill legal obligations but also create a welcoming environment for everyone.

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Welcome to the RockAway Company! Since 1993, we have provided Forth Worth with quality home remodel and renovation service. As a family-owned and -operated business, we take pride in the quality of our workmanship as well as in our excellent customer service experience. At the RockAway Company, we keep customer satisfaction our top priority. We offer a wide range of home renovation services ranging from painting to complete second story additions. With over 15 years of experience, you can rest assured you and your property are in the right hands. Contact us today to schedule an estimate. We look forward to hearing from you!

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